Terms and conditions

§1 TERMS AND CONDITIONS OF H.C. ANDERSENS Flyttefirma A/S.

1.1. Terms that do not appear in these terms and conditions or are not agreed in writing between the parties cannot be enforced.

1.2. In what is referred to below, H.C. Andersens Flyttefirma A/S for H.C.A.

1.3. The customer will be referred to as the customer, implied as the person authorized to order repair work.

§2 CONDITIONS

2.1. All orders and instructions must be given by the customer directly to H.C.A.’s administration.

§3 OFFER

3.1. If H.C.A. offers an offer that does not specify a special acceptance deadline, the offer lapses if acceptance has not reached the customer or the customer has not accepted within 2 weeks from the date of the offer.

§4 LIABILITY

4.1. Damage to things made by H.C.A. replaced with max. DKK 50.000. The customer’s deductible amounts to DKK 2.000 for any damage.

4.2. H.C.A. is not liable for damages caused by circumstances that H.C.A. has not been made aware of or other unpredictable conditions such as force majeure.

§5 COMPLAINT

5.1. Claims for compensation for any damage or defects in goods in the event of visible damage and defects must be made as soon as possible. Immediately after the damage is discovered or defects are discovered, direct contact should be made with H.C.A.’s administration. Any photo documentation and damage report must then be submitted and be in H.C.A.’s possession no later than 48 hours after the assignment is completed.

§6 PRICE

All prices are in Danish kroner and excluding VAT.

6.2. Price calculations for work assignments are made on the basis of H.C.A.’s current price list.

6.3. If you need to cancel the start of the agreed work, this can be done up to 72 hours before, without it costing you anything. If you cancel an agreement later than this, compensation will be paid. If you cancel less than 72 hours before the planned renovation, 40% of the agreed amount will be paid for the entire task. If there are less than 24 hours left, 80% is paid.

H.C.A. does everything that can be done to be finished on time but should complications arise, the customer will receive a reduction in the price corresponding to the daily fines. For each day that passes, beyond the agreed time, H.C.A. will reduce 2% of the repair price, however, a minimum of DKK 500.

6.4. For amounts due that have not been paid on time to H.C.A., 2% interest is calculated per. commenced month. Unless otherwise agreed, H.C.A.’s account customers ’payment terms are: Invoice date + 8 days.

6.5. Extra work is invoiced separately. All extra work is sent in a separate invoice.

6.6. For extra work, we calculate an offer or perform the work at an hourly rate.

§7 PAYMENT

7.1. Payment must be made no later than the date that the order confirmation/invoice states as the last timely payment date. If one is not specified, payment must be made in cash upon delivery.

7.2. If the delivery is postponed due to the customer’s circumstances, the customer is nevertheless obliged to make any payment to H.C.A., as if delivery had taken place at the agreed time.

7.3. If payment is made after the due date, H.C.A. entitled to calculate default interest pt. 2% p.m.

§8 PROPERTY RESERVATION

8.1. H.C.A. reserves the ownership of what is sold, until the entire purchase price incl. VAT plus costs incurred are paid to H.C.A.

8.2. Upon conversion or processing of the sold item, the retention of title is maintained.

8.3. The customer has at H.C.A. request obligation to insure the goods properly.

§9 DEFECTS AND COMPLAINTS

9.1. Upon delivery, the customer must immediately make such an examination of the goods sold as proper business use requires.

9.2. If the customer wants to claim a defect or damage, the customer must, within 48 hours of work performed, provide H.C.A. written notice thereof. Defects caused by nuisance, unusual use, or ordinary wear and tear, are not covered by H.C.A.’s liability.

9.3. If remediation or re-delivery takes place, not within a reasonable time, the customer is entitled to terminate the agreement, demand a reduction in the purchase price or demand compensation.

§10 DISPUTES

10.1. Any disagreement between the parties in connection with the delivery will be settled definitively and bindingly by the Copenhagen City Court.

§11 PRIVACY AND CONFIDENTIALITY

11.1. All information exchanged between the customer and H.C.A. must be treated and kept confidential. In addition to what may result from the processing of the case, information is not passed on to third parties.

H.C. Andersens Flyttefirma A/S
Sølvgade 102, 1307 København K.
Telephone: +45 28 88 88 80
E-mail: info@hc-a.dk
CVR: 37353132